Younger European travelers lead the way in adoption of technology and social media
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16 April 2018

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Source: David|16 April 2018

According to a research update just published by Phocuswright, younger people who make up 40% of the traveling European population are early adopters of voice assistants, messaging, chatbots, and social-media sharing.

In a survey of 2000+ European smartphone users, researchers found significant differences among age groups in comfort levels with the use of messaging or chat to evaluate and choose travel products, contact a hotel front desk, or get local recommendations.

Prevalent comfort levels by age group, on a scale of 1 to 5 with 5 being Completely Comfortable, were:

  • 18-34: 5 (Completely Comfortable)
  • 35-54: 3
  • 55+: 1 (Not Comfortable At All)

Researchers also found:

  • European travelers 18-34 are four times more likely than those 55+ to use visual social networks and apps to share experiences or stay up-to-date with favorite brands.
  • Pictures posted on social media by friends or travel brands are as influential as travel reviews for those 18-34.
  • 40% of social media users don't mind seeing relevant sponsored posts in their social-media feeds.


So, actionable items, for travel businesses pursuing Europeans aged 18-34:

  • Post photos, videos and frequent updates on social networks.
  • Run sponsored posts on social networks, but only when relevant to the non-ad content.
  • Use tools available from Google and others to ensure smartphone-friendliness of all your online material.

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David Boggs    - David
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External Article: https://www.phocuswright.com/Travel-Research/Research-Updates/2018/Younger-European-travelers-are-interacting-with-travel-brands-in-these-two-ways


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